1. No Refund After Service Activation
Once a payment is successfully made and any service has been activated or work has commenced—including but not limited to strategy planning, audits, setup, account creation, tool configuration, onboarding, or report sharing—no refund shall be issued under any circumstances.
2. Advance / Token Payments
Any advance or token amount paid to confirm, book, or reserve services is strictly non-refundable.
3. Monthly & Recurring Services
For monthly or recurring service plans:
- If services are cancelled before the end of the billing cycle, no partial or prorated refund will be provided.
- Services will continue until the completion of the paid billing period.
4. Project Delay Due to Client
If a project is delayed due to the Client’s failure to provide required content, approvals, data, or access, no refund will be applicable. The project may be placed on hold until the necessary inputs are received.
5. Auto-Cancellation Due to Non-Responsiveness
If the Client remains unresponsive for 30 consecutive days or more, the project shall be automatically cancelled without any refund or compensation.
6. Cancellation Requests
All cancellation requests must be submitted in writing via email to:
📧 info@mobilogy.in
Verbal or informal cancellation requests will not be considered valid.
7. Payment Gateway & Transaction Charges
Any payment gateway, bank, or third-party transaction processing charges are non-refundable.
8. Billing Queries & Dispute Resolution
For any billing-related questions or disputes, please contact us at:
📧 info@mobilogy.in
We aim to respond to all billing queries within 3–5 business days.